Understanding Idle Playback and Troubleshooting
SynthesisVR lets you play promotional videos and game trailers automatically if your gaming station is IDLE. To activate Idle Playback please click the Settings button on your SynthesisVR Access Point App. SynthesisVR automatically downloads the necessary trailers for the games that are installed on that gaming station. Then Enable Idle Playback as shown below: Modifying Idle Playback and Trouble Shooting If you want to modify existing videos or if you want to add videos of your own Click the Tool Icon as shown below: This will bring up the popup shown below: You can go to the default folder as shown above and add your videos or you can create a new folder and have only the videos you would like to be showing. Note: If for some reason you deleted this folder and wanted the videos in the default folder, you can create folder and name it videoCache in the same path as shown above and then Refresh the SynthesisVR Access point. This will download all the trailers associated with the games installed on that PC. Controlling which trailers to play on Idle Playback There could be trailers of games that you might not want to display on your TV or for some reason if you do not want to show a certain trailer of a game or an experience, Please do the following: Login to your SynthesisVR administration Panel *If you have Simple Menu activated On the left menu Click Administration – Your Games – Click on the game you want to exclude from Playback – This will open up the below pop up – Select Yes, please skip it from the Exclude from Idle Playback dropdown. *If you have Advanced Menu activated On the left menu Click Administration – Games & Licensing – Your Games and follow the same steps as mentioned above. Black screen during Idle Playback If you have idle playback enabled and the videos are not playing properly or if you see a black screen with a red bar running on top, this means the appropriate trailers and images have not downloaded properly and certain video files might have gotten corrupted. This could happen for various reasons. To rectify this: Go to the folder where your videos are saved, this could be the default videoCache folder or a folder you have created. Sort the files inside this folder by Size. Permanently delete all the files that are below 2mb in size. Restart SynthesisVR Access Point app
Voice Chat Service
The “voice chat” is an out-of-the-box feature of SynthesisVR and requires zero configuration. It bridges the input audio from all stations related to the same reservation/session and puts them into a “conference call” where they can communicate with each other and you can communicate with them. How do I enable the Voice Chat? In the Settings of the Access Point App on each of your stations, choose select the “Enable Voice Services” item and that will start a new background task: This will then launch the Voice Chat service and the interface. If you open the interface, you can change the microphone and headphone if necessary: That’s mostly it. Going forward, people within the same session will be able to hear each other regardless of whether they are in a multiplayer game or not.Customers, from within the VR interface, can also turn this off (or back on) for their individual station if they don’t want to be part of the conversation.From the V3.x interface:From the V4.x interface: Using the Voice Chat to talk to your customers All the Voice functionalities are based on the related Voice Over IP (VoIP) protocols and work via:1) Browser2) Third party apps for Windows ; Linux ; Android ; iOS3) Standalone VoIP devices4) Regular phones with ATA adapters Configuring a third party app Although all apps will have a different interface, they have a couple common configuration parameters. Lets use the Zoiper app as an example (available for all 4 major OS).1) Install Zoiper (https://www.zoiper.com/)2) Go to “Settings >> Create a new account”3) Select “SIP” as “Account type” and click on “Next”4) Fill the following credentials:a. User / user@host => 1000@192.168.1.105 (replace 192.168.1.105 with the local IP of the PC where you installed the SynthesisVR’s “VR Main Server” mode )b. Password => 3420c. Domain / Outbound proxy => [KEEP IT EMPTY]5) On the next screen, enable the “Skip auto-detection” option and click on “Next” and then click on “Close”.For Windows, we recommend the MicroSIP app (https://www.microsip.org/downloads):Example MicroSIP account configuration: What numbers I can dial? Each of your VR stations has an individual and unique “phone number”. If a station number is 10001:1) Dial 99910001 to reach to the individual station alone. To do that, you don’t need an active session in place.2) Dial 88710001 to reach to the conference call and talk with all the players in a session. The full conference session number is displayed on the “Your Arcade” page of your Dashboard and clicking on the gear icon in the top right of a station: Additional notes:1) The 1000 number is reserved for the Operator’s account. Its password is 3420.2) If you have the “VR Main Server” and “VR Station” modes both installed on the same PC, you may experience chunky audio with that particular station.3) If a customer mutes the Voice Chat, you are still able to call into that individual station and have a conversation.4) Third party firewalls and Antivirus software may block the audio. Please ensure the following network ports are not blocked (don’t forget to check your router as well):a. VR Main Server – TCP – 8021 ; 7443 ; 5066 ; 5060 ; 8020b. VR Main Server – UDP – 16384-32768c. VR Station – UDP – 5020 ; 4000-5000
Adding an External Game to SynthesisVR Game Menus
Currently, SynthesisVR has 25 “spots” for external games, using the following code numbers: Each code above would represent a single game/executable. To set up an external game/experience, please follow these steps: (please keep in mind this has to be done on each gaming station running SynthesisVR Access Point app) On your Taskbar Right Click on SynthesisVR Icon – Click Content Overview On the pop up Click Local Content – Click Select and select the path to the exe file and then Click Save as shown below: You will now see these “Random” games in the “Your Games” section through the Administration page. From there, you can click on the game and edit the image, the description, the trailer url, etc. One last point, once a game has been assigned to a specific ID, it needs to be the same ID across all stations.