This Access Point App will need to be installed on all gaming stations.

• Identify and access another computer you wish to be a VR Station.
• Download the Synthesis VR Installer if you have not already done so on this PC.
• Note: Make sure you have SteamVR running prior to installing the Synthesis VR Access Point
• Reminder: Each station needs to have a different Steam account attached to it.
• Open the Synthesis VR installation file (the same one downloaded for the Server).
• Follow the installation pop-up window and select the destination to be installed. This should not need to be changed.

• Select “ACCESS POINT“
• Click “Install“.
• Click “Close” once the installation is done.
• Congratulations! Your Synthesis VR Access Point has been successfully installed.
• Once the VR Station is successfully installed, Synthesis VR Access Point app will pop up on your taskbar, the icon tray, and desktop.

The post Synthesis VR Access Point – Installation appeared first on Synthesis VR.

The Pre-Paid Balance/Credit System Explained

There Are 2 forms of pre-paid balance which can be found in your Billing Page:

• Software
• Game Licenses

Software+

Software refers to the funds available in your account specifically designated for utilization towards SynthesisVR features and additional add-ons. Every new Essential Access account comes with $250.00 worth of free credits. This can be utilized to purchase any add-on except Content Add-On: Steam.

SynthesisVR will initially charge your existing Free Balance for your add-ons before attempting to charge your other types of balance available. If there are not enough pre-paid balance to cover your subscription cost, SynthesisVR will charge your credit card on file.

Game Licenses+

Game License refers to the funds available in your account specifically designated for utilization towards game content. A minimum of $100 is required to commence your commercial licensing process. This initial balance serves as an entry point to access the SynthesisVR content store, providing you with access to all games available under Essential Access.

Throughout the month, your game usage is monitored. On the first day of each month, your total charge is calculated, taking into account the previous month’s game and content usage. This sum is then deducted from your Game Licenses balance. If your usage exceeds the balance, the remaining amount will be charged to your credit card.

How to Start Licensing

There are couple of steps

1. Add Your Credit Card
2. Add Balance

Adding Your Credit Card

Go to Administration – Billing – Click on Update Credit-Card On File Button under Actions

Add your details and click Save Your CC. After saving, clicking the Update button again won’t display any details and might include random numbers. This measure is purely for security reasons; rest assured; your credit card information has been successfully added.

Add Balance

Once your credit card information is added, click the $ Add Balance button. As mentioned above there are two types of balance. Make sure to add the amount to the right balance. In order to licensing games, please add $100 under Game Licenses Balance as shown below and click Confirm your payment.

Once the payment has gone through you will see your new balance under PRE-PAID BALANCE. You can now go to Administration – Games, Categories, Licenses and start licensing games.

Frequently-Asked-Questions (FAQ)

What will happens if my game licensing balance is empty?

You will still be able to play and offer licensed games. Your usage will be automatically charged to your credit card on file on the first of each month. You will be unable to license new games from the content store. Add more balance to unlock the content store.

The post Content Licensing: How to Start Licensing, Continue Subscription, and Add Balance appeared first on Synthesis VR.

• RustDesk – Remote Desktop Software – Installation Guide
• RustDesk – Remote Desktop Software – Connecting To Synthesis VR

RustDesk: Introduction

RustDesk is a free to use platform that allows you to connect to other computers remotely. You can see what is happening and control your computers from one, central computer.

RustDesk is the preferred method that we in Synthesis VR use in order to troubleshoot issues, or when helping a new customer with installing setting up Synthesis VR and games for the first time.

Installing RustDesk

Download RustDesk Here

This will automatically download Rustdesk.

Navigate to your downloaded file, and open it.

Open RustDesk

After opening this file, you are greeted with this window.

Click the Install Button

Pin the application to your taskbar for future use.

Configure Settings

Click the hamburger menu in the top-right corner to access the settings page.

Navigate to the Network Settings

Enter Provided Information

The information in the network settings page should already be there.

However, if the above information is not there, you must enter it. You can copy and paste the information below.

ID Server: rustdesk.synthesisvr.com

Relay Server: rustdesk.synthesisvr.com

API Server: https://rustdesk.synthesisvr.com

Key: 7gNdea7sJ0hN0YUFuOL5ZZyg711wMVo4JOzyH5UCSFI=

Navigate To Security Settings

Set A Permanent Password

*It might benefit you to set the same permanent password on all of your VR stations

The post RustDesk – Remote Desktop Software – Installation Guide appeared first on Synthesis VR.

2. Subscribe for the SynthesisVR Proxy Image on the AWS Marketplace and launch your instance

• https://aws.amazon.com/marketplace/pp/prodview-4kvrdal74fp3a

We do recommend the Medium General Purpose AWS instances (t2.medium ; t3.medium ; t3a.medium).

As with any other AWS Windows-based instances, make sure your RDP port allows external connections or you could be unable to connect to your instance.

3. Complete your installation

Upon RDP connecting to your instance for the first time, the “Local Manager” app will automatically launch in full-screen mode and will ask for the Activation Code from step 1. Enter the code and wait for the installation process to complete. It could take a couple of minutes.

4. Finalize

Your Proxy installation is done and your SynthesisVR Access Point instances would automatically detect and connect to your newly installed Cloud Proxy.

Note: The Cloud Proxy installation process is streamlined, but it also may not be straightforward for businesses who do not have previous experience with AWS. Please do not hesitate to seek assistance from hundreds of certified AWS professionals or hire a SynthesisVR engineer as well.

You don’t know what a SynthesisVR Proxy is or looking for self-hosted options?
Find out here:

The post Synthesis VR Proxy – Cloud Proxy for VR Arcades – Amazon / AWS appeared first on Synthesis VR.

or

From there click on the “Content Store” tab and you’ll see all the games available for licensing.

​On the left side you can either use the filters by clicking on them (green is selected, white is not selected). Or you can search by entering the name or part of the name in the top field and then pressing Enter on the keyboard.​

When you hover over a game, you will be given two options, the first, “Visit Page” will take you to the game page on games.synthesisvr.com in a new tab which will give you details about the game, including info on pricing, system requirements, etc.

Clicking on License will open up a new portion on the same screen on the right side. On that new tab, the first thing you have to do is ti check the box next to the “I understand that, once subscribed, Licensing affects all stations in the arcade regardless if the game is installed via third party.” Once. you’ve agreed to this, then the License Now button becomes available. Once you’re ready, click on that button to license the game.

Once you’ve licensed the game, you will be presented with one of 2 options. If the game is delivered through Steam, you will be presented with the following choice for installation:

​

Click on the stations you want the game installed on and click on “Install”. The game should then be licensed and downloaded on the selected stations.

​

On the stations you are installing the game to, you would need to do one more step. When the install is initiated, you will need to click on the Next button on this screen:

​

Accept any agreements that pop up after and installation should begin after that. If, for some reason, the game doesn’t install, please check your library and locate the game and see if it’s stuck on “Installing”. If that’s the case (and it doesn’t show up in the Steam Downloads section, you will need to cancel the install by right clicking and choosing Cancel and then exiting Steam. Once you restart, you can attempt to initiating the install again remotely or find the game again in your library, right clicking and then choosing install and you should see the prompt above. If there are still issues, please send us an email with details to info@synthesisvr.com.

If the game is delivered through our CDN, the popup will show all stations detected as online and allows you to choose per station where to install the game both in terms of which station as well as what drive (if you have multiple drives installed on your system):

​

Once you’ve chosen the stations and drive locations, you can click the “Install” button below all the stations and the game will begin to install on those stations.

​

If you check your Access Point app and click on the Content Events button, you should see the game being installed:

​

If that is not the case, please refresh your Access Point app via the Refresh button and you should see the Content Events button and the game in there. You can start it manually if it hasn’t started.  The need to do this manually is rare, but is more reliable than Steam installs.

Once a game is installed (via the auto methods above), you will then be prompted to add to a category. Select the categories you want and click on the “Add [GAME} to [X] Categories” button at the bottom.

​

If you’ve only installed the game on some, but not all, stations and want to go back and install remotely, then find the game again using the search feature and click on “License” when you hover over the game icon. You’ll now see a button that says “Install [GAME} and when you click on it, you will be presented with the same choices as above for installing on stations.

​

If you want to change a game from Usage to FIxed Fee, then find the game again using the search feature and click on “License” when you hover over the game and you will be presented with choosing between Usage and Fixed Fee.

​

Click on the Fixed Fee and you will be asked how many licenses you need for that. Choose the number of licenses and then click on Add To Cart. Remember, this is a floating license so you man not need as many fixed fee licenses as you have stations unless you expect the game to be played a lot on all your stations at the same time.

​

Once you’ve added the right number to your cart, the cart option will appear above the game and you can click on “Checkout” if all seems correct. Your card will be charged the amount shown on the screen. This amount will be a prorated amount for the remainder of the month. If we’re close to the end of the month, you will see the prorated amount as well as the upcoming month added together.

​

If the game is already installed, nothing more needs to be done. If it’s not installed, then the process is exactly the same as described above.

The post Content Licensing: How To License Games appeared first on Synthesis VR.

• If you have multiple games requiring a dedicated server, you have to manually start/stop the server instance, making it a bit harsh to manage when you are full.
• If the game is delivered through the SynthesisVR CDN — you are not able to install it on the server PC.
• If the game is delivered through any other channel — you’ll be billed for a game instance that doesn’t reflect an actual gameplay.

The “Standalone Game Server” module is specifically designed to address all the 4 issues listed above:

• It monitors the games and automatically start the game instance when you need it.
• It provides access to the SynthesisVR CDN
• No commercial usage is billed on a PC running this module
• VR READY PC with External Graphics Required

SETUP GUIDE:

1. Install the regular SynthesisVR desktop app (also called: Access Point).
The minimum required Access Point version is 3.15.5 . If you are running an older version, please update all your VR stations + the VR Server Mode

2.  Subscribe your server PC or Dedicated Gaming Server PC to the “Standalone Game Server” module. To do that, go to “Administration >> Arcade Setup >> Billing >> Add”. Select the “Standalone Game Server” module by clicking on it and make sure ONLY the server PC is selected on the right. Example:

3. In the Access Point app running on your game server, click Refresh and you’ll get the “Content Events” button. Go ahead and install the games you need on this PC.

4. Navigate to “Administration >> Arcade Setup >> Devices” and “Edit” your “GAME SERVER PC”. Here, you have to assign the games that will be served by the module:

4.1. Verify the game server have an experience type that doesn’t have any business hours rules. You can use the “Maintenance” experience type for this.
Despite not mandatory, this will help you from accidentally adding the PC as part of a VR session. You should not do that.

5. Once done, click again on the “Refresh” button on the game server pc.

At that point, you are done with the initial setup.

USAGE GUIDE:

As mention above – the game server PC shouldn’t be included with any session. When necessary, the server instance will start the game automatically. With other words – if you are running a session requiring 4 VR stations + the server instance, you will start a session where only the 4 VR stations are selected. Once setup, you are not supposed to think if a game requires a dedicated server or not. Let Synthesis handle it. Still, if you have multiple areas that runs that sort of experiences, you may need multiple game server PCs to be able to utilize all the areas at the same time. This is a requirement that, due to obvious reasons also exist even without SynthesisVR.

For questions, comments or feedback, please shoot us an email: info@synthesisvr.com

The post Synthesis VR Modules – Standalone Game Server appeared first on Synthesis VR.

1. From the Administration menu, Arcade Setup (tab) and then click on the “VR Stations” button.

2. Click on the 3 dots in the top right which will bring up your Option menu and then click on the “Add New Station” button.

4. Enter in the Station Name in the “Title” section (best practice is to number your stations for easy identification). Enter in an arbitrary number into the “IP” section (again, best practice and to keep things consistent, use a numerical value to help identify the station). 
5. You’ll need to have one Experience Type(s) selected, so click on the “Experience Types +” button. You’ll need to choose the Experience Type from the drop down menu.

6. If you’d like to use the 3D Environment, click the drop down menu in the “3D Environment” drop down menu and choose the “Little Planet Launcher” option (for example).
You will need to do a refresh on the VR Station(s) that you’ll be using the 3D environment in. If you choose to revert back to the standard 2D menu, you can switch this back to “None” at any time and you’ll again need to do a refresh on the VR Station(s) that you’re reverting back.

7. Once you’ve entered in all the necessary (and optional) sections, you will see that the “Save” button is now solid and clickable. Click that to save, otherwise your edits will be lost. If you want to exit and start over click the tiny “x” button in the top right of the window or click the “Hide” button at the bottom of the window.

The post Synthesis VR Setup – VR Stations appeared first on Synthesis VR.

“Experience Add-On” is a purchasable add-on for Synthesis VR Essential Access .

Modules & Add-Ons are purchasable features that increase the functionality and capability of the Synthesis VR platform.

The “Experience Add-On” allows you to create and manage custom VR Session Types..

Additional Notes:

• The Experience Types Add-On is built on top of the VR Session Manager Module, which is required.
• The “Experience” Add-On and “VR Session Manager” are purchasable with free credit

1. From the Left Menu – Click Administration – Arcade Setup – and then click on the “Experience Types” button.

2. Click on the “New Experience Type” button on the left and then fill the information in the popup.

4. Click on the “Enable For VR Arcades +” button and that will add a drop down menu choice allowing you to choose which arcade location(s) you want this particular Experience Type to be available. If you have more than one arcade/location, you’ll need to add multiple locations by clicking the “Enable For VR Arcades +” button again for as many locations as you have. You will then click on the drop down menu to choose each location.

5. Enter in the title of the Experience Type in the “Title” section. Enter in the description of the Experience Type in the “Description” section. Note that the description will appear in your online booking widget, so keep it informative and concise.

6. Define the charge method: Here you can select in what method you prefer to change for the particular experience type. You can either charge by stations or for the experience, whereas the party booking come into play.
7. Show as Book Now option – Enable this if you want customers to Book Online using SynthesisVR booking widget.
8. Desktop Communication: Default value should be set to Yes unless using it for Virtual Stations which is not the default case.
9. Position On The List – If you’d like your Experience Types sorted manually, you will want to enter in the number position within the list you want this Experience Type listed within the “Position On The List” section. Sorting manually will allow you to see them in a specific order when making a reservation and through online bookings, etc. This section is not required and if left blank, Experience Types are sorted by when they were entered.
   • 
10. If you’ll be using SynthesisVR to initiate recordings in this particular experience type, choose “Always Capturing” or “Disabled, but can be turned on by the operator” in the “Video Recording On File” drop down menu, otherwise leave it at “Disabled” to not allow video recording.
11. If this Experience Type should only be available to Admins, choose yes from the drop down menu in “Only Visible To Admins”, otherwise leave it at “No”.
12. On enabling “Pause session on HMD Idle” the session will be automatically paused on being idle and will resume on moving again.
13. Intro Video and Outro Video – If you want customers to watch a certain video before the start of this experience and after the end of an experience, give the necessary URL on these fields.

14. The minimum number of stations that can be booked for the particular experience can be defined using Minimum number of stations in a session.

15. The maximum number of stations that can be booked for the particular experience can be defined using Maximum number of stations in a session.

16. Difference in minutes on the calendar allows you to decide the time difference in between the booking slots.

17. If this Experience Type is for all stations, then choose “Yes” from the “Complete Stations Booking” drop down menu. This will be most useful for walk in sessions for a full venue and will save a few steps. This would also be good for online bookings for full venue reservations. If this is for individual stations or anything less than the full venue booking, then choose “No” from the drop down menu.

18. Once you’ve entered in all the necessary (and optional) sections, you will see that the “Save” button is now solid and clickable. Click that to save, otherwise your edits will be lost. If you want to exit and start over click the tiny “x” button in the top right of the window or click the “Hide” button at the bottom of the window.

The post Experience Types Add-On – Custom VR Session Types appeared first on Synthesis VR.

Once your Access Point(s) are installed, head to Administration >> Arcade Setup >>Billing

Be sure to select the proper subscription in the Essential section that is found in the “Add” tab. If subscribing more stations to a trial, be sure to select the SynthesisVR Trail subscription option.

Once you select the subscription you want, be sure to select the correct stations and make sure the total on the right is correct (if adding to a trail, make sure it shows $0.00). Scroll down to the bottom and click on the Subscribe Now button.

Once your station(s) have been subscribed, you’ll need to head to the VR Devices section found here.

You’ll need to click on the Edit button to open up the station information and add (or remove) the Experience Types you want to have this station be part of. This is also where you can assign a 3D Environment and Edit the Station Name (Title).

Your new station is now ready to launch sessions for the assigned experiences!

The post Synthesis VR Setup – Add More Stations To Your Location appeared first on Synthesis VR.

To create a game category navigate to Administration>> Business Setup >> Games, Categories, Licenses.

Followed by clicking on the Categories tab:

To create a new category, click on the large New Category button. This will bring up a new game category window.

• Title: This will be the name of the Game Category and will be visible to your customers.
• The List Type will determine if this Game Category is always visible, is optionally visible (determined at session start on a per station basis), is restricted from showing (specific to the games in this Game category), or optionally restricted (determined at session start on a per session basis). More on the Restricted Game Categories further down.
• Use as Home Screen will set this Game Category as the default one the customer will be taken to when they bring up the menu.

To add games to the Game Category, you can either double click on the games displayed in the left column or drag them from the left column to the right space. Note that the list on the left can be searched using the search field at the top (and additionally, this list only displays games discovered to be installed on your stations). If you are building a Game Category of all your games, you can simply click on the “Assign all your installed games”:

To organize the order your games displayed in you simply need to click and drag the games within the right hand list. Alternatively, if you want them in alphabetical order you can click on the “Sort Alphabetically” button.

Once done, click on the Save button at the bottom.

At this time, you have only created a game category and it is not connected to anything else. To have it shown to customers, you need to assign the Game Category to one or more of your Work Rules. You can refer to this article for Work Rules within Operation Settings: https://synthesisvr.com/knowledge-base/work-rules-by-duration/

Note that you can also reach the Work Rule by clicking on it where it shows it is Assigned in the Categories section:

When you are in the Work Rule, head to the Games tab and simply click on the Assign Game Categories + button to add more Game Categories or click on the red x to remove game Categories. Using the drop down on each Game Category allows you to choose which one will show.

Note that the order the Game Categories show in this section is the order they will display for the customer in the headset.

Enforced vs Optional

If you create an Available Games – Enforced Game Category, then when you assign the Game Category will show in every session that the Game Category is assigned to.

If you create a Restricted Access – Enforced Game Category, then when you assign this Game Category to a Work Rule, all games in this Game Category will be hidden in any other Game Categories are assigned to that Work Rule. This is most helpful if you want to create different Work Rules with the same Game Categories as your other Work Rules, but don’t want to go through and create different Game Categories to remove individual games and you can just add this Restricted Game Category to the Work Rule.

If you create an Available Games – Optional Game Category and assign it to a Work Rule, than you are able, on a station by station basis, decide to include that category or not in the session. Note that at the start of a session, the Available Games – Optional categories will be selected by default and must be UNCHECKED to have them not show.

If you create a Restricted Access – Optional Game Category and assign it to a Work Rule then you are able, again on a station by station basis, decide to essentially hide the games in this Game Category from a specific station. Note that at the start of a session, the Restricted Access – Optional categories will be unselected by default and must be CHECKED to hide games in this category.

In the below image, the “Easy” Game Category is set to Available Games – Optional and the Medium is set to Restricted Access – Optional. Again, each station can have different options chosen at the start of a session.

You can also assign games directly from the game itself. From the Your Games tab in the Games, Categories, Licenses section click on any game and go to the Categories tab:

From there you can Enable or Disable a Game Category that a game is assigned to. Once finished, click on the Save button at the bottom. Note that a Game Category must have at least one game assigned to it prior to using this method. You can use the drop down number on the right of an Enabled Game Category to assign where in the list the game should show up.

The post Game Categories – Organize Your Content appeared first on Synthesis VR.