Rewards Points Add-On
The module represents a multi-purposed powerful marketing tool. As such, it may seems complex at first, but provides an endless flexibility. This document dives into explanation of different usage cases. Web Administration Upon subscription, the following settings are unlocked in the SynthesisVR Web Administration interface: Administration >> [click on your arcade name] >> Advanced >> Point System DefinitionYou are able to define as many point systems as you need and use different exchange rates. Combined with the ability to define different Membership Plans, your customers will be able to collect points of a different value.Administration >> Business Setup (tab) >> Operational Settings >> Three lines button >> [Edit] >> Advanced (tab) >> Allowed Payment Methods Through the Experience Types settings, you are able to define a global payment behavior for the given attraction. Administration >> Business Setup >> Extras (tab) >> Goods >> Add/Edit a “Good” option > Advanced o Allowed Payment Methods – have the same purpose as the “Experience Types” setting and applies for the specific item you are editingo Add Points to Customer – the system will add the specified points to the customer account.o Widget Cover Image – Specify a full URL to an image for the widget shown on the websiteo Quantity Limit – When this item is part of a booking, multiply the amount by the number of stations. o Short Web Description – The description for this widgeto Add Balance to Customer – If you want to add balance to your customer, do it from hereAdministration >> Extras >> Cards >> [Edit] a card mode >> Points CollectionNote: Detail explanation on the Membership Cards can be found hereBased on the experience type and day of the week, the system will automatically add points to the selected Point System. The points quantity will be based on the specified method: Minute – the points quantity will be multiplied by the minutes in the given session Session / Per Station – the points will be multiplied by the number of stations Session / All Stations – the customer will receive the specified amount of points Аdd / take points from the account Locate the customer account through the “Customers” page or by clicking on the customer name on the “Your Arcade” page or by using an NFC card or QR code.You are able to add / take points from the account. In the case of taking points, make sure you are entering a positive value and the minus option is selected: How to use the points in the Web Administration 1. Paying for VR SessionsUpon starting a Walk-in Session or paying for an existing session, the points will be multiplied by the exchange rate and displayed as a payment option. The point payments can be combined with standard Cash, Balance, Credit-Card or other payment of default options:If you don’t want to be able to pay with points for a specific type of VR attraction, all you have to do is to edit the specific Experience Type settings and make sure only the “Default” set of payments are allowed.The opposite behavior can be setup as well.2. Paying for Goods: Usage cases Similarly to the VR sessions, you can combine different experience types and limit the allowed payment methods.One step further, you can use the Good’s “Add Points to Customer” as an alternative exchange rate. You are allowed to pay for an item from the customer’s points and, as result of the purchase, give the same customer another type of points.Example Use Cases Run a reward program and allow your loyal customers to have free sessions. Have an experience type that is not for sale to your first time visitors. Add games that are not available with your standard offering and make the experience type being available only in exchange of points. This is a good way to promote upcoming games and collect reactions. Have branded T-Shirts or other promo materials that cost $50, but they can get them free if they have enough points. Diversify what can be booked online and only on site. Use the points as a reward in tournaments. Use the points as a reason to collect customer data (email, phone number, etc.).How to make most of the points systemYou have 24×7 control of the value of your reward points.Use two different point systems with a different exchange rate. In the common case, your customers wouldn’t have an idea about the actual value of one point, each time they’re spending money.1. Brand your membership programs2. Build a community3. Encourage your customers to use points and to sign up for a membership program4. Put your offers front and center – the more visibility the better5. Keep It Simple, Stupid – don’t dive into too many conditions6. Communicate the benefits clearly7. Advertise the points as the best value of this type of experience8. Have limited time options and add urgency at every step. Add a count down on your website9. Advertise your offers on your social channels10. Use membership tiers11. Let your customers sell for you12. Encourage social media sharing and tagging by providing points in exchange
Setting up and Customizing Waivers
SynthesisVR supports custom waiver forms which can also be used as customer registration forms as well. By using SynthesisVR waiver forms you save money from subscribing to 3rd party waiver forms and with inbuilt customer registration you can track all your customers. How to customize waiver form: Head to Administration >> PRO >> Online & Email Settings >> Web Templates The following templates have to be modified: waiver_text waiver_parents_text Both of these are HTML formatted and would need to be edited accordingly. Please reach out to us for help with this if needed. To add your logo in the waiver form edit this template: logo The logo needs to be a publicly accessible image. Please let us know if you need hosting help. How to access the waiver for your customers: Click Dashboard on your admin panel You will see a Waiver Form button. Clicking this will open a pop up. You can copy this link on a tablet or any smart device and use it for client registration as well Note that if you need to have the waiver access outside of your arcade, please check this link: https://synthesisvr.com/knowledge-base/online-waivers/
Per Station Arguments (with Rec Room example)
Per Station Arguments (with Rec Room as an Example) Head over to Administration >> Arcade Setup >> VR Stations Click on the edit for the station you want to enter: In the “Settings”tab of the VR Station, click on the Own Station Parameters+ button and a new line item will show up. On the left, you’ll enter the name of the parameter you want to add and on the right will be what that parameter will be. As an example, for Rec Room you might want to assign a profile name for each station. Note that this could be a portion of a final parameter if you want. Click on Save when done. Head over to Administration >> Business Setup (tab) >> Games, Categories, Licenses Locate the game you want to edit the launch arguments for and click on it. Be sure you are in the Settings tab and find the Game Arguments section,you’ll be inputting launch arguments in there. In this example, we want In the arguments, for the items you want to change, you will insert svr:<parameter name># (removing the < and >). So, here are some examples of what we might see: When you’re done, click save. In the examples above, the portion in that starts with “svr:” and ends in “#” will be replaced by the corresponding information from the VR Stations section. If the parameter does not exist, then the whole item, including the “svr:” and “#” parts will be passed to the game. If you wanted, you could also create a game variation to launch with different parameters, for example different rooms in Rec Room. To do that, click on the Game Variation button and edit any information you want changed, with the minimum being changing the name of the Variation. (note that in the above, we have added a room name for Rec Room, but you will have had to have created this room and named it in advance before you can use it in an argument). Click on Save when done. To add this new Variation to your game categories, head over to Administration >> Games, Categories, Licenses >> Categories Either edit or create a new Game Category and at the top of the list of games in the search field, type in the name of the new Variation you created. From there you can add it by double clicking it on the left. Save the category by clicking on the Save button when done. Once the Game Category is attached to your Work Rules, you and your customers will be able to launch that game using the parameters you set.
Adding an External Game to SynthesisVR Game Menus
Currently, SynthesisVR has 25 “spots” for external games, using the following code numbers: Each code above would represent a single game/executable. To set up an external game/experience, please follow these steps: (please keep in mind this has to be done on each gaming station running SynthesisVR Access Point app) On your Taskbar Right Click on SynthesisVR Icon – Click Content Overview On the pop up Click Local Content – Click Select and select the path to the exe file and then Click Save as shown below: You will now see these “Random” games in the “Your Games” section through the Administration page. From there, you can click on the game and edit the image, the description, the trailer url, etc. One last point, once a game has been assigned to a specific ID, it needs to be the same ID across all stations.