1) Access the “Run” prompt by press the Windows key + R

2) Type: services.msc

3) Scroll down the list until you find SynthesisVR – Proxy

4) If the service is not running, click on the “Start” option on the left side (or the Restart button). You should see the following popup:

When the popup disappears, the service status should be changed to “Running”.

5) If the status remains empty (meaning – not running) or you don’t have permission to start the service, you could simply restart the computer. By default, SynthesisVRMainService is configured to start automatically along with Windows.

6) If SynthesisVR – Proxy still isn’t starting, please reach to us at info@synthesisvr.com

The post Synthesis VR Proxy – Troubleshooting appeared first on Synthesis VR.

There are a couple of things that could go wrong in the setup. If you have trouble pairing an HMD with a PC station, this guide is for you.

1. Make sure SteamVR is up and running. Right after restarting SteamVR, it should be stating “Headset Not Detected”.

If you are seeing an attached HMD – get it physically disconnected and close all other streaming software and apps

2. Make sure the QuarkXR driver is installed:

If “CloudXRRemoteHMD” is blocked – you have to unblock it and restart SteamVR.

If “CloudXRRemoteHMD” is not on the list at all:

1. Under the “Synthesis Access Point” go to “Settings >> SteamVR Settings” and enable the option [Disable SteamVR Auto Start]
2. Close SteamVR and make sure it’s not running
3. Download the Windows installer: https://svr.li/quarkxr/pc
4. Use 7zip (download) to extract the file and run the installer
5. Install/Repair QuarkXR
6. Start SteamVR and check if “CloudXRRemoteHMD” is now in there
7. If you had to enable (tick) the [Disable SteamVR Auto Start] option, turn it back off.

3. Make sure the Android HMD has a green dot under the “Your Arcade” page.

If that’s not the case:

• Ensure SynthesisVR is running on the HMD
• Ensure the HMD is on the same LAN network as your SynthesisVR Proxy

If neither is the case, plug the HMD to a PC running MobileFuel. Under MobileFuel

• Apply any pending SynthesisVR updates and fall back to the previous two points.
• If the station still can’t find the Proxy, go to “Android Log” and use “synthesisvr” as a filter.
  • If you don’t have [Android Log] as an option, please update your MobileFuel installation
• Save and mail the output to info@synthesisvr.com

4. If you suffer from constant QuarkXR disconnects, please check your HMD is connected to a 5Ghz WiFi network.

If the HMD is connected on 2.4Ghz, this could very likely cause frequent drops with just 2 or 3 connected HMDs.

If your 5Ghz and 2.4Ghz networks have the same SSID name, the Quest tends to randomly switch between them. A good practice is to name the SSIDs differently and let the Quest keep connected only to the 5Ghz network. Please let me know if that is applicable to your setup.

The post QuarkXR – Troubleshooting Guide appeared first on Synthesis VR.

If the streaming seems to work well, but the visual quality is low – open the Pico’s Streaming Assistant app, click on “Settings” and change the Image Quality to “Normal” or “HD”.

If you are experiencing sensible lag with the stream, to check your WiFi environment. Next to the Pico’s speed checking in-VR tool, you could also try speedtest.net and verify your WiFi bandwidth is enough. You can also use your WiFi router’s tools to scan for interference. Usually, changing the radio channel helps. Try multiple channels to find the one performing best.

The streaming works well, but the controllers lag – this is because your CPU is topping up. Close any unnecessary CPU-consuming apps like AnyDesk. Please see the required network and PC specifications.

Network Requirements:

Neo 3 Pro supports Wi-Fi 6 ( 802.11 a/b/g/n/ac/ax) and 2.4GHz/5GHz. Please enable 5G band when using wireless streaming. Also, please see the hardware and network requirements here. For the Network part, the requirements are as follows:

• Network port: Gigabit wired network port
• Router: 1 5G router (a gigabit network port is required)
• The network cables from the network port to the router and from the router to the computer need to be category 6 and above;

I also encourage you to disable the firewall and use a standalone WiFi router for streaming. According to feedback from other clients. At 5GHz ~500Mbps, the HD quality runs well at 90Hz. The application frame rate is around 57 fps. Hope the information above helps.

PC Requirements:

• Processor: Intel(R) Core(TM) i7-10700k CPU @ 3.80GHz
• RAM: 16,0 GB (15,8 GB usable)
• System type: 64 bits operative system
• Graphic card: NVIDIA GeForce RTX 2070 Super

The post Streaming from PCVR to Standalone HMD appeared first on Synthesis VR.

To access log file – On your right bottom taskbar you will find a SynthesisVR icon as shown below:

Clicking on the Load 1000 Lines to bring up the most recent entries.

You can then copy all the text into a text file and send that or just paste it into an email for support.

The post SynthesisVR Log appeared first on Synthesis VR.

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Once you click on finish, NetTime will run and be placed into the Task Tray. You can check by clicking on the Task Tray arrow and you will see it running. Right click on the NetTime icon and click on Update Now.
 
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A confirmation will pop up, you can then click on OK and it should now keep that station at the correct time. You will need to be sure to restart your SynthesisVR and SynthesisVR Server/Proxy on the PC you just added and do a refresh from the Access Point app.
 

The post Making Sure Time Is In Sync appeared first on Synthesis VR.

1. Go to Steam – Settings
   1. 
2. Go to “Web Browser” menu and click the Cache and Cookies:
   1. 
3. Go to Downloads – Click the CLEAR DOWNLOAD CACHE button
   1. 
4. You will be logged out of steam. Please login and try to download and install the game. This also fixes various issues with steam like games not showing up properly, games not loading etc.

The post A game stay on "Installing" in Steam, but nothing happens appeared first on Synthesis VR.

Symptoms: You have downloaded the Synthesis VR Updater program via the content event button and attempting to update the stations as described in this guide , but the update does not succeed. 

Before proceeding please restart your pc. If the issue persists continue to diagnose. 

Diagnose: Navigate to  C:\SynthesisVR Exclusive Content\4301\ on the station, and see if there is the updater executable file in there. If it is go ahead and click on it, the updater should run and update your version. If the update is successful when launching locally but not from the web portal, please email info@synthesisvr.com describing this issue. Please also include the last 30 lines after the failed update attempt of the synthesis vr log found by right-clicking the synthesis logo in the system tray. 

If the files are like the one below with no executable then the SynthesisVR Updater tool is falsely being detected as a virus by Microsoft Defender. As a result, Windows Defender wrongly put the updater executable under quarantine. 

We brought the case up to Microsoft and, after an additional verification, they excluded SynthesisVR Updater from their virus definitions.

Solution: Update Windows defender new whitelist from Microsoft which includes the updater tool.

1. Open command prompt as administrator  (search cmd in windows, right-click and select run as administrator).
2. Paste these commands without the quotes  “cd c:\Program Files\Windows Defender” (in the command prompt you can paste by just right-clicking) press enter.
3. Then paste the command “MpCmdRun.exe -removedefinitions -dynamicsignatures” press enter.
4. Then paste the command “MpCmdRun.exe -SignatureUpdate” press enter.

Next…

Unquaritne the SynthesisVR Updater tool.

1. Open Windows Security.
2. Click Virus & threat protection and then click Threat History.
3. Under Quarantined threats, click See full history.
4. Click SynthesisVR Updater file, then click Restore.

You will now have the updater tool executable in the 4301 folder which can be run locally to update or from the web portal.

If this does not resolve the issue please contact Info@synthesisvr.com

The post Synthesis VR Updater Not Working appeared first on Synthesis VR.

1) Use the latest SynthesisVR Installer from svr.li/dl
2) Go into your SynthesisVR web administration account and navigate to “Administration >> Arcade Setup >> VR Stations”

3) You will see the PC listed in there with the actual name of your computer.
4) Go to the “SynthesisVR Subscriptions” from the image above and Subscribe your newly installed station to the trial or paid plan.
 

Hardware Changes resulting in SynthesisVR not starting properly

Make sure SynthesisVR is not running on the VR Station (by stopping the SynthesisVR Windows Service) and go to your VR Stations section (as illustrated on the image from the top of this guide).
1) Click on “Edit”

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2) Fill the required fields and put the correct MAC address

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Note: Any : or – characters in the MAC address will be automatically removed upon Save
3) Open a Windows file explorer and go to the following directory:
%localappdata%\SynthesisVR\app
4) Delete the svr3.3 file

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5) Start the SynthesisVR service

The post New Station or Hardware Changes appeared first on Synthesis VR.

1. Please make sure the Server PC and all the gaming stations have the same time and time zone. There have been many cases where the same time zone was setup but it wasn’t the correct time. This link is a nice guide on how to sync time properly: https://www.groovypost.com/howto/synchronize-clock-windows-10-with-internet-atomic-time/
2. If the time is all synced and the gaming station still does not start when a session has started please make sure all the gaming stations and server are on the same subnetwork/network.
3. Once you have completed the above two steps and the gaming station still does not start, please make sure all your gaming stations are on Private network and the Windows firewall is OFF for this private network. Please see below on how to achieve this:
   1. Right Click your network adapter (ethernet or wifi) and click Open Network & Internet Settings
   2. Click Change connection properties
   3. 
   4. Change your Network Profile to Private
   5. 
   6. Click Configure firewall and security settings and make sure to TURN OFF the windows firewall for your private network.

Restart SynthesisVR server and the desktop app. This should resolve the issue of your gaming stations syncing with the server and starting when you start a session.

The post Desktop App not syncing or Starting Issue appeared first on Synthesis VR.

• Set the SteamVR Audio settings to Default

• Setup your audio output through Windows

 

 

 
Note: “Microphone (USB Audio Device) is the same “HTC Vive Microphone” device

The post SteamVR Audio Issues appeared first on Synthesis VR.