There are a couple of things that could go wrong in the setup. If you have trouble pairing an HMD with a PC station, this guide is for you.

1. Make sure SteamVR is up and running. Right after restarting SteamVR, it should be stating “Headset Not Detected”.

If you are seeing an attached HMD – get it physically disconnected and close all other streaming software and apps

2. Make sure the QuarkXR driver is installed:

If “CloudXRRemoteHMD” is blocked – you have to unblock it and restart SteamVR.

If “CloudXRRemoteHMD” is not on the list at all:

1. Under the “Synthesis Access Point” go to “Settings >> SteamVR Settings” and enable the option [Disable SteamVR Auto Start]
2. Close SteamVR and make sure it’s not running
3. Download the Windows installer: https://svr.li/quarkxr/pc
4. Use 7zip (download) to extract the file and run the installer
5. Install/Repair QuarkXR
6. Start SteamVR and check if “CloudXRRemoteHMD” is now in there
7. If you had to enable (tick) the [Disable SteamVR Auto Start] option, turn it back off.

3. Make sure the Android HMD has a green dot under the “Your Arcade” page.

If that’s not the case:

• Ensure SynthesisVR is running on the HMD
• Ensure the HMD is on the same LAN network as your SynthesisVR Proxy

If neither is the case, plug the HMD to a PC running MobileFuel. Under MobileFuel

• Apply any pending SynthesisVR updates and fall back to the previous two points.
• If the station still can’t find the Proxy, go to “Android Log” and use “synthesisvr” as a filter.
  • If you don’t have [Android Log] as an option, please update your MobileFuel installation
• Save and mail the output to info@synthesisvr.com

4. If you suffer from constant QuarkXR disconnects, please check your HMD is connected to a 5Ghz WiFi network.

If the HMD is connected on 2.4Ghz, this could very likely cause frequent drops with just 2 or 3 connected HMDs.

If your 5Ghz and 2.4Ghz networks have the same SSID name, the Quest tends to randomly switch between them. A good practice is to name the SSIDs differently and let the Quest keep connected only to the 5Ghz network. Please let me know if that is applicable to your setup.

The post QuarkXR – Troubleshooting Guide appeared first on Synthesis VR.

Prerequisite:

• All your stations and standalone HMDs have to be in the same LAN and must be able to “see” each other. Also make sure you are using only 5Ghz WiFi devices and not 2.4Ghz. It is best to have your WiFi SSIDs having different names (e.g. “Network 2.4ghz” and “Network 5ghz”) or, otherwise, your HMDs could roam between 2.4ghz and 5ghz and that will affect the stream quality.
• Your standalone HMDs have to be in Developer Mode
• Make sure there are no other running streaming apps (like AirLink ; Virtual Desktop ; Vive Business Streaming ; etc). If you have to disconnect an app, also restart SteamVR to ensure it has no cached info about a different virtual device.

1. Login to your account, head to the Content Store, and search for “streaming”:

2. On the next popup, pick the PCVR stations that will be used for streaming and click the Install button:

3. Run MobileFuel and install QuarkXR on the actual HMD:

Note – if this is the first time you are using Synthesis on the specific HMD, you first have to install SynthesisVR. Following the Synthesis installation – put on the HMD and under the HMD’s own environment, start the “SynthesisVR” application. On Meta Quest 1/2, the app will be located under the “Unknown Sources”. On Pico, the app is next to your other applications and games. On Focus 3, the Synthesis app is under “Apps >> 2D”. Upon starting the app, you’ll see a “Please Wait” message – this indicates the system is synchronizing the game trailers and images, and depending on how much content you have pre-installed, it could take between 1-10 minutes.

4. Go to “Your Arcade” page, make sure there is a green dot for the VR station created for the HMD (if it’s not coming up for you, Log out from my.synthesisvr.com and log back in) and Enable the Kiosk Mode:

5. Pair to / Unpair from a VR Station (make sure both stations have green dots):

The post Quark XR – Automatic VR Streaming – The Guide appeared first on Synthesis VR.