In the pop up, you have several things that you can do before launching the session if you choose to (none of which is required, all are optional):

1. Select the game to launch at the start of the session either by using the drop down menu or by typing in the field and selecting one of the games that come up.
2. Add or look up a customer to attached to the session
3. Add a comment
4. Record a payment
5. Choose to record and/or stream video
   
   Note that if you attach a customer to the session, you will had the additional options of adding a balance to their account or add a voucher to the session.
   
   Once you’ve entered in all the information and settings you’d like, then click on the “Start Session” button and the session will launch on all selected stations and any games you set to launch will also launch shortly after the session start:

The post VR Session Manager – How To Launch A Session appeared first on Synthesis VR.

To switch between The Station View and the Timeline View, click on the “Timeline View” switch at the top. Note that this is a local switch and would need to be set on each of the devices that access the Your Arcade page.

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Station View:

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Timeline View:

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On the left side of the Timeline View, you’ll see all of your stations listed sorted alphabetically.

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On the left of each station is a button that will bring up station specific settings (including things like Wake-on-LAN, Station Shut Down, etc). If the station is detected as connected the color of the button will be green. Offline or is a virtual station it will show as purple. On the right side of the section will be an icon of the headset in use on that station as well as controller battery percentage.

Along the top of the Timeline View, you’ll find the different experience types you offer. You can, of course, click on each to show those stations the experience type is attached to and any bookings that use those stations. In addition, you can also click between the tabs using the Alt+[number} to switch. You can also change between them using Alt+ the left or right arrow to cycle between each experience type.

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Below the Experience Type tabs on the left side is the Walkin Mode toggle and the time display. Walkin mode will be explained a little further down in this guide. Clicking on the time display will adjust how you want your time to display in the Timeline. If you click on, for example, 15 the Timeline will show time broken out into 15 minute increments. Clicking 30 will show the time broken down into 30 minute increments, etc. This will be remembered for the next time you open the Your Arcade page.

Underneath the Experience Type tabs on the right are the buttons to allow you to page through your days. This helps you see previous or upcoming reservations without having to go to the Reservations section.

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And, of course, the main section of the Timeline View shows the sessions/reservations all broken out by station and time. Colors are determined randomly and assigned a unique color for each session so it’s easy to identify which sessions are together and which are separate. Hovering over each session block will give you details on that particular session. Clicking on a session (or clicking on the View button in the popup details) will bring up the session summary which will be discussed later.

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Scheduling: Future Reservation:

Somewhere along the Timeline, ideally close to the time you want to schedule, right click on one of the station’s timeline (again, ideally one of the stations you want to schedule for, but not a requirement). This will bring up the schedule menu. Click on the Schedule button. You can click on the X button or press Escape on your keyboard to get out of this menu.

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After you click on Schedule and once you start moving the mouse, you will be able to start putting in the session reservation. Depending on which direction you move your mouse (left and right along the Timeline) from the point you right clicked, you will be either adding time forward or time backward. Meaning that if, for example, you right clicked at 4pm and you moved the mouse to the right, you’d be adding time for after 4pm (starting at 4pm) and if you move the mouse to the left you will be adding time prior to 4pm (ending at 4pm).

If you move your mouse up or down along the Timeline, you will be able to add/remove stations within the session.

Once you’ve got a basic setup of what you want to schedule (don’t worry about being precise, you can refine later along this process), you will get the next set of options for scheduling. If everything looks good to you, click on the Schedule button at the top and that will bring up the Sell Ticket popup to complete the booking (again, you can continue to edit in that popup).

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In the bottom of this initial popup, you will have the option to pick a specific duration based on your Experience Types and Work/Business Rules. The left side will choose a duration that starts at the time on the left side, and the right side will create a duration that starts at the time on the right side of your selection.

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If you’re booking from the “All” tab, you will be given all Experience Types and times within those Experience Types (so long as you’re scheduling within the Work/Business Rules of those Experience Types).

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If you’re booking something for today, you will be given additional options to Snap Left and Snap Right. Snap Left will let you “snap” the booking to start at the end of the next session booked on that/those station(s) or immediately if you have no prior bookings. Snap Right will only be visible if you have booking on that particular station(s) and will “snap” to the beginning of the next session. Note that if you have cleaning times set in your Work/Business Rules, those will be taken into account as well.

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Final tweaks that can be applied to the booking before you go to the next step include the ability to remove a station from the booking by clicking on the red minus sign in the booking and adding a station by clicking on the big gray + button on the booking.

Additionally, if you hover over the session and you see your cursor change to a plus sign, if you hold down the mouse button while the plus sign is showing you can drag the session to the right or left to change the start time.

Once you have got all your things you wanted to set up done and you’ve clicked the “Schedule” button, this will bring up the final Sell Ticket popup to schedule and record/take payment for the session. From there, you can still change the Experience Type (1), the Duration (2), the Number of Stations (3), the Date (4), and the start time of the session (5). Additionally, here you can attached a customer to the session (6) and add a Comment (7), and, again, recording a payment (8) (or noting if it will be a Post-Paid session).

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Once you’ve made sure everything is as it should be, click on the Sell Tickets button on the bottom right and your session will be booked.
 

Scheduling a Walk In Session

To start a Walkin Session, first click on the Walkin Mode so that it is highlighted.

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At this point when you right click anywhere on the Timeline, you will be presented with a New option in addition to the Schedule. If you click on Schedule, that will open up the Sell Ticket popup and you can schedule a future session that way. If you click on the New button, you will be presented with the time on the Timeline to schedule. In Walkin Mode, time will always start now and you would be scheduling the end time.

At this point, you can do most of the same things you were able to do with scheduling a session for the future. You can apply a specific duration, you can add or remove stations from the session, and you can snap to the next session.

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Once you’ve got things the way you like them, click on the Session button (the one with the check-mark) and that will open up the Walkin session).

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Note that if you do not choose a duration within a specific Experience Type in the “Apply Duration” button or if you are not in one of the Experience Type tabs at the top, you will be prompted to choose which Experience Type to use before the Walkin popup will appear.

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The post VR Session Manager – Timeline View appeared first on Synthesis VR.

In the pop up, you have several things that you can do before launching the session if you choose to (none of which is required, all are optional):

1. Select the game to launch at the start of the session either by using the drop down menu or by typing in the field and selecting one of the games that come up.
2. Add or look up a customer to attached to the session
3. Add a comment
4. Record a payment
5. Choose to record and/or stream video
   
   Note that if you attach a customer to the session, you will had the additional options of adding a balance to their account or add a voucher to the session.
   
   Once you’ve entered in all the information and settings you’d like, then click on the “Start Session” button and the session will launch on all selected stations and any games you set to launch will also launch shortly after the session start:

The post Launching A Walk In Session appeared first on Synthesis VR.

How do I enable the Voice Chat?

In the Settings of the Access Point App on each of your stations, choose select the “Enable Voice Services” item and that will start a new background task:

This will then launch the Voice Chat service and the interface.

If you open the interface, you can change the microphone and headphone if necessary:

That’s mostly it. Going forward, people within the same session will be able to hear each other regardless of whether they are in a multiplayer game or not.
Customers, from within the VR interface, can also turn this off (or back on) for their individual station if they don’t want to be part of the conversation.
From the V3.x interface:

From the V4.x interface:

 

Using the Voice Chat to talk to your customers

All the Voice functionalities are based on the related Voice Over IP (VoIP) protocols and work via:
1) Browser
2) Third party apps for Windows ; Linux ; Android ; iOS
3) Standalone VoIP devices
4) Regular phones with ATA adapters

Configuring a third party app

Although all apps will have a different interface, they have a couple common configuration parameters. Lets use the Zoiper app as an example (available for all 4 major OS).
1) Install Zoiper (https://www.zoiper.com/)
2) Go to “Settings >> Create a new account”
3) Select “SIP” as “Account type” and click on “Next”
4) Fill the following credentials:
a. User / user@host => 1000@192.168.1.105 (replace 192.168.1.105 with the local IP of the PC where you installed the SynthesisVR’s “VR Main Server” mode )
b. Password => 3420
c. Domain / Outbound proxy => [KEEP IT EMPTY]
5) On the next screen, enable the “Skip auto-detection” option and click on “Next” and then click on “Close”.
For Windows, we recommend the MicroSIP app (https://www.microsip.org/downloads):
Example MicroSIP account configuration:

 

What numbers I can dial?

Each of your VR stations has an individual and unique “phone number”. If a station number is 10001:
1) Dial 99910001 to reach to the individual station alone. To do that, you don’t need an active session in place.
2) Dial 88710001 to reach to the conference call and talk with all the players in a session. The full conference session number is displayed on the “Your Arcade” page of your Dashboard and clicking on the gear icon in the top right of a station:
  
Additional notes:
1) The 1000 number is reserved for the Operator’s account. Its password is 3420.
2) If you have the “VR Main Server” and “VR Station” modes both installed on the same PC, you may experience chunky audio with that particular station.
3) If a customer mutes the Voice Chat, you are still able to call into that individual station and have a conversation.
4) Third party firewalls and Antivirus software may block the audio. Please ensure the following network ports are not blocked (don’t forget to check your router as well):
a. VR Main Server – TCP – 8021 ; 7443 ; 5066 ; 5060 ; 8020
b. VR Main Server – UDP – 16384-32768
c. VR Station – UDP – 5020 ; 4000-5000

The post Voice Chat Service appeared first on Synthesis VR.

To create a game category navigate to Administration>> Business Setup >> Games, Categories, Licenses.

Followed by clicking on the Categories tab:

To create a new category, click on the large New Category button. This will bring up a new game category window.

• Title: This will be the name of the Game Category and will be visible to your customers.
• The List Type will determine if this Game Category is always visible, is optionally visible (determined at session start on a per station basis), is restricted from showing (specific to the games in this Game category), or optionally restricted (determined at session start on a per session basis). More on the Restricted Game Categories further down.
• Use as Home Screen will set this Game Category as the default one the customer will be taken to when they bring up the menu.

To add games to the Game Category, you can either double click on the games displayed in the left column or drag them from the left column to the right space. Note that the list on the left can be searched using the search field at the top (and additionally, this list only displays games discovered to be installed on your stations). If you are building a Game Category of all your games, you can simply click on the “Assign all your installed games”:

To organize the order your games displayed in you simply need to click and drag the games within the right hand list. Alternatively, if you want them in alphabetical order you can click on the “Sort Alphabetically” button.

Once done, click on the Save button at the bottom.

At this time, you have only created a game category and it is not connected to anything else. To have it shown to customers, you need to assign the Game Category to one or more of your Work Rules. You can refer to this article for Work Rules within Operation Settings: https://synthesisvr.com/knowledge-base/work-rules-by-duration/

Note that you can also reach the Work Rule by clicking on it where it shows it is Assigned in the Categories section:

When you are in the Work Rule, head to the Games tab and simply click on the Assign Game Categories + button to add more Game Categories or click on the red x to remove game Categories. Using the drop down on each Game Category allows you to choose which one will show.

Note that the order the Game Categories show in this section is the order they will display for the customer in the headset.

Enforced vs Optional

If you create an Available Games – Enforced Game Category, then when you assign the Game Category will show in every session that the Game Category is assigned to.

If you create a Restricted Access – Enforced Game Category, then when you assign this Game Category to a Work Rule, all games in this Game Category will be hidden in any other Game Categories are assigned to that Work Rule. This is most helpful if you want to create different Work Rules with the same Game Categories as your other Work Rules, but don’t want to go through and create different Game Categories to remove individual games and you can just add this Restricted Game Category to the Work Rule.

If you create an Available Games – Optional Game Category and assign it to a Work Rule, than you are able, on a station by station basis, decide to include that category or not in the session. Note that at the start of a session, the Available Games – Optional categories will be selected by default and must be UNCHECKED to have them not show.

If you create a Restricted Access – Optional Game Category and assign it to a Work Rule then you are able, again on a station by station basis, decide to essentially hide the games in this Game Category from a specific station. Note that at the start of a session, the Restricted Access – Optional categories will be unselected by default and must be CHECKED to hide games in this category.

In the below image, the “Easy” Game Category is set to Available Games – Optional and the Medium is set to Restricted Access – Optional. Again, each station can have different options chosen at the start of a session.

You can also assign games directly from the game itself. From the Your Games tab in the Games, Categories, Licenses section click on any game and go to the Categories tab:

From there you can Enable or Disable a Game Category that a game is assigned to. Once finished, click on the Save button at the bottom. Note that a Game Category must have at least one game assigned to it prior to using this method. You can use the drop down number on the right of an Enabled Game Category to assign where in the list the game should show up.

The post Game Categories – Organize Your Content appeared first on Synthesis VR.

How to customize waiver form:

Head to Administration >> PRO >> Online & Email Settings >> Web Templates

The following templates have to be modified:

• waiver_text
• waiver_parents_text

Both of these are HTML formatted and would need to be edited accordingly. Please reach out to us for help with this if needed.

To add your logo in the waiver form edit this template:

• logo

The logo needs to be a publicly accessible image. Please let us know if you need hosting help.

How to access the waiver for your customers:

• Click Dashboard on your admin panel
• You will see a Waiver Form button.

Clicking this will open a pop up. You can copy this link on a tablet or any smart device and use it for client registration as well

Note that if you need to have the waiver access outside of your arcade, please check this link: https://synthesisvr.com/knowledge-base/online-waivers/
 
 
 

The post Setting up and Customizing Waivers appeared first on Synthesis VR.