It is possible to use Gmail Simple Mail Transfer Protocol (SMTP) and in this article, we will explain how this can be done.
Please note that to use this option you must have an active SynthesisVR Pro account (https://synthesisvr.com/pricing-plans/)

• First of all, you must have an existing Gmail account
• The next necessary step is to generate an app-specific password.
  Google requires app-specific passwords for external services like Synthesis to be able to send emails on their behalf.
  Please note that App Passwords can only be used with accounts that have 2-Step Verification turned on:

How to enable the 2-Step Verification on your Google account, you can find here: https://support.google.com/accounts/answer/185839

• Now let’s create our App-specific password. You need to do the following:

1. Go to your Google Account.
2. Select Security.
3. Under “Signing in to Google,” select App Passwords:
   

You may need to sign in. If you don’t have this option, it might be because:

At the bottom, choose Select app and choose the Mail option and from the Select device dropdown, choose the device you’re using. Then click on the button Generate.

The App Password is the 16-character code in the yellow bar:

• Now go to your Dashboard and navigate to Administration >> Advanced >> PRO (tab) >> Online & E-Mail settings >> SMTP Configuration:

• Fill your Gmail credentials in the popup, and please note that in the “SMTP Server Port field (Default: 25)” field you must set the value to 587:STARTTLS and leave “Enable SSL Support” to “No”:
• Now you can put the previously created App password in the SMTP Password field:

Finally, you can test your settings when you click on the “Send me a test email” button under your SMTP Settings to test your configuration.

For assistance with any of the settings, please open us a ticket: info@synthesisvr.com

The post Gmail SMTP settings appeared first on Synthesis VR.

1. As a VR arcade, you primarily provide entertainment services and if there is anything your customer doesn’t like, you must know  However, people are usually shy to directly point out your issues and they are much more likely to do that online.
2. Give your customers an option to rate your staff. This helps you build friendly relationships and increases their satisfaction and trust in your brand.
3. Let your customers rate the games they play. This is visible for every reservation and also under the game usage reports. Rating the games would help you better build your game licensing
4. Ask the right questions and convert your first time visitors into returning customers.
5. Promote your promotions – let them know you have membership cards and special discounts during the weekdays.

Yes, it works. However, there are some tricks you should use:

1. Give a reward of 10% – 15% for every completed survey. This makes them feel you truly appreciate the gathered feedback, as you sacrifices some profit for this. The one catch is that the discount expires after 1 month, so if they don’t come back soon, they would lose it. In that case, it would be because they didn’t catch up and they wouldn’t get angry at you :-D.
2. Set your survey to go out to a single customer only once within 30 days. This way, your customers would know this is a unique offer and would be harder to resists.
3. The survey is a non-annoying way to ask your visitors to follow you on the social media. Edit your web and email templates and include the right links.

Should you run a survey?

In our live environment, we reached 13% response rate in a very competitive area. So… yes
 

How to setup a survey on SynthesisVR

 The survey process involves the following steps:

• Requires:
  1. A SynthesisVR Pro Subscription
  2. Correct SMTP settings (Administration >> Stores >> SMTP Configuration)
• Configure a survey
• A person or a group needs to have a session in your arcade (you don’t want to run a survey for people who didn’t actually visit you, so the session must be assigned to an account and must be set as paid and was used as well).
• SynthesisVR sends an email, providing a link to the survey. The process of customizing that email is covered.
• The customer clicks on the link and reaches a survey widget that is hosted on SynthesisVR. The process of customizing the widget is covered below. You could also host it on your own server and perform whatever changes you want on the page. In that case, you would have to use the survey API functionalities to provide the input to SynthesisVR.

 Configure a survey
Start from the Administration section and click on the Feedback Setup under the Extras tab.

Once in the section, you can click on the 3 dot menu in the top right and choose the “Add Survey Configuration” button.

If this is your first survey, just click the “Load Example Configuration” button and everything would get magically setup for you. The example setup is a copy of the questions we used in the survey mentioned above.

Explanation of the options:

Title – Used only for internal reference.
Select VR Arcade(s) – If you have multiple arcades, select the arcade(s) where the rule applies.
Enable for Experience Type – if you have multiple experience types, select the ones relevant to the survey.
Repeat Interval – how often a single account should receive a survey request. If you set this to 0, they would receive a survey after every session. If they run two reservations one after another, this would lead to 2 survey requests. Our advice is to keep it to 1 month.
Bonus On Complete – if you don’t want to provide any discount, just set this option to 0. To provide a discount, use one of the two formats:

• 10%– if the total cost for their next session is $90, they would get it for $81.
• $15– if the next session is for $90, they would get it for $75 instead

 Note: If your currency isn’t dollar, you still have to use the $15 format to indicate the type of discount. In the reports, SynthesisVR would consider 15 according to the correct currency you use.

Add New Question – there are few sub parameters:

• Visualization Type – Stars ; Free Text Input ; RadioButtons
• Position – use this to set the display order to thecustomers
• Internal Name – each question must have a unique internal name so SynthesisVR takes care of this automatically.

There are few ways to collect answers and that is controlled by the visualization type.

• Rating based on “stars” Configuration example:

Visualization example:
 

• Rating based on radio button: Configuration example:

Visualization example:
 

• The customer would answer the question in plain Configuration example:

Visualization example:
 

 As mentioned above, SynthesisVR provides an option that lets you collect feedback about the games played. This happens through setting a custom “games” Internal Name.
Configuration Example:

Please note the #games# tag in the option’s text which would be replaced with the actual game title.

At this point your survey is completely setup.

As a next step, you would need to adjust the survey email template.

To do that, go to “Administration >> PRO >> Online & Email Settings >> Email Templates”

And scroll down to “  survey_invite” item and click on Edit.

The survey_invite email template contains two parameters you could use:

• [‘fname’] – The customer’s firstname
• [‘uuid’] – Refers to the id of the VR session. The combination of the SynthesisVR API URL and the [‘uuid’] parameter gives access to the survey the customer could

 
You can get your UUID (displayed above as 11111111-1111-1111-1111-111111111111) by going to the Arcade Setup tab in the Administration section:

The default survey_invite template contains everything you need. However, please feel free to add additional text and messages.
When editing the email template, you could also adjust the “Outgoing Email Subject” field with the correct email subject that your customers would see.
Note: If you haven’t already, it is also a good idea to adjust your header and footer email templates. From a pure visualization perspective, you could add your logo in the header template and your contact details (like address and phone number) in the footer.

After the email template, comes the web template. This is the page where your customers would land by clicking on the survey button from the email they would receive. The template you need is:

• “Administration >> PRO >> Online & Email Settings >> Web Templates” and choose Survey

 
Please feel free to adjust it with any texts, add your company logo and so on. If you want to revert to the default design provided by SynthesisVR, just rename the template title, and a new “survey” record would be automatically created for you.
 
When you complete the setup, your only care are your customer.
For every reservation where the survey is completed, you would see the answers right in the reservation.

The post Survey Configuration appeared first on Synthesis VR.

1. Sending automated emails upon widget events (customer registration, customer booking)
2. New settings and pages:
   1. “Administration >> Advanced Settings >> Online & Email Settings >> SMTP Configuration” — configure your SMTP account
   2. “Administration >> Advanced Settings >> Online & Email Settings >> Email Templates” — you can completely change how the outgoing emails looks like. It is mandatory to edit the following templates and change the example “VR Territory” information with the one of your own location:
      1. header
      2. footer
      3. book
   3. Under the “Experience Type” settings, you are now able to link different “Booking Confirmation” templates to different attractions
   4. When on the “View Reservation” popup for an upcoming reservation that have a customer account associated with it, pay attention to the “Envelope” icon on top. It will let you manually send a “Booking Confirmation” email. You can also perform changes before sending.

For assistance with any of the settings, please open us a ticket: info@synthesisvr.com

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