Troubleshooting Voice Chat Services
1. “Initializing” Status The SynthesisVR-Voice app does not work when it’s run on the “VR Proxy” PC. Please install the proxy on a separate PC. 2. “Request Timeout” Status This message indicates the SynthesisVR-Voice app cannot reach the VR Proxy. What you are experiencing is a network issue and there could be multiple reasons behind this. Temporary networkoutage Disable the voice app, wait for a few seconds after exit and start it again SynthesisVR is integrated with the Firewall that comes with Windows. However, if you have a third-party firewall or antivirus program, you may need to add an exception. To do that, please consult the manual for that program. Your “VRProxy” PC is running on WiFi and your LANIP just got Restart the “SynthesisVR – Proxy” Windows service. If it is easier for you, you could simply restart the Under the SynthesisVR Web Administration, go to the “Administration” page and click on the PC name In the settings popup, verify that the “Server Mode Local IP Address” setting matches the LAN IP of the Server If it doesn’t match, you have to change it. If you have to perform such a change, then click on the “Refresh” button under your VR Stations and restart the Voice app (as described in 2.1) To find out your LAN IP (Local IP), please visit: https://www.whatismyip.com/ 3. Unable to hear or selecting the correct Mic input If your group is unable to hear you talking it could be because you have not selected the right input on the SynthesisVR Voice Chat service: Click the Voice icon on your taskbar and then click the Mic Icon Select the correct Mic input 4. Seeing weird characters and non-sense text inside the voice chat app on the VR stations The Voice Chat server built into the SynthesisVR Server Mode have a local SQLite database. As long as this database doesn’t keep any important data, it is still used to control the status of the “calls”. If the server is restarted or shut down at the same time when we are saving data in the local database, then that database file may got corrupt. To fix this issue, perform the following actions on your VR Server PC: Stop the “VR ServerMode” Delete the directory: C:\ProgramFiles\SynthesisVR\Operator\db Start the “VR ServerMode” Then, on the VR stations, stop and start the Voice Chat. It should connect properly.
Firewall and Network Information
Proxy: TCP 2010 – Video Streaming(optional) 5060 – VoIP(optional) 5066 – VoIP(optional) 8005 – SynthesisVR communication port(mandatory) 8088 – SynthesisVR communication port(mandatory) UDP 5060 – VoIP(optional) 8070 – Synthesis communication port (recommended) 8071 – Synthesis communication port (recommended) All ports above 10000 (VoIP Audio –optional) Access Point: TCP 5060 – VoIP(optional) 8006 – SynthesisVR communication port(mandatory) 8007 – SynthesisVR Leaderboard 8079 – SynthesisVR communication port(mandatory) 8080 – SynthesisVR communication port(mandatory) UDP 5060 – VoIP(optional) 8070 – SynthesisVR communication port(mandatory) 8071 – SynthesisVR communication port(mandatory) All ports above 10000 (VoIP Audio –optional)
KATVR Troubleshooting
If the games launched through KAT I/O works well and the movement does not work when launched through SynthesisVR, then go through all the below steps. 1. Make sure you are using an appropriate version of both KAT I/O and SynthesisVR: KAT I/O – 2.5.6 or newer SynthesisVR – 3.9.8 or newer 2. Prior SynthesisVR version 4+, switch the interface to “V4 – Beta”, start a session and check if you see the KAT I/O calibration icon in the top menu. It should be on the left side of the clock. If you see the icon, this means Synthesis properly detect KAT I/O and you can continue with the troubleshooting steps below. If the icon is not there, please mail us at info@synthesisvr.com 3. Update your inSteam KATVR drivers. You’ll find it in your KAT I/O install directory. Normally this is: C:\Program Files\KATIO_B\kat_inSteam_Setup.exe 4. Make sure the following file: %localappdata%\katio_b\config.ini contains this line: protocol=true If you just added it, you have to restart KAT I/O 5. While playing inSteam games, run the KAT I/O debugger: C:\Program Files\KATIO_B\Runtime_Debugging.exe It should look like this: SteamVR Status = True Walk mini Status = True Speed >0 while you are walking InSteam Mode is a 6 digits number Is Running = True
Games Not Launching
This is likely due to a new EULA requiring accepting. There are two ways to get past this. Method 1: When a customer is in a session and a game doesn’t launch, go into the Access Point app, choose settings, and then check the “Disable Steam Lock” option. Have the customer navigate to the “Steam” bubble at the bottom of the menus and they should see the new EULA which they can accept. Once they accept. the game will launch. You should then uncheck the “Disable Steam Lock”. Method 2: Open the Steam App. Click on the Steam Menu Button at the top left and choose exit (versus exiting with the X button in the top right): Launch Steam again and when it loads up, go to your Library and find the game in question. Launch the game through the Steam Library and you will be presented with the EULA that you can accept and the game will launch.
Duplicating Task Tray Icons
If you have a situation where SynthesisVR keeps starting and stopping repeated and you see the Windows Tray Icons filling up with SynthesisVR icons, open up File Explorer and enter in the following address:%localappdata%\SynthesisVR\appIn the directory, delete the svr3.x file. Once that’s deleted, SynthesisVR should start up normally.
Troubleshooting: Synthesis VR dashboard not displaying
Behavior: Synthesis VR dashboard is not displaying when the STEAMVR home button is pressed as shown below: Determine Synthesis VR client app is up to date with the current version on synthesisvr.com/download Determine if Synthesis VR Access Point APP and SteamVR are launched and Synthesis VR App is displaying “In a good state” on the bottom of it. Click The 3 line button on SteamVR and then click Settings Please make sure Advanced Settings is set to Show Click Dashboard on the Settings Menu Please Enable VR Dashboard on System Button to On Please see the below image for reference If the above settings are all enabled and setup correctly and still no Synthesis VR dashboard please do the following:1. Restart the pc. If the issue is not resolved.1. Verify your graphics card drivers are up to date.2. Verify that the graphics card is assigned as the primary graphics card if you also have an integrated graphics card.3. If the issue begins after a driver update. Roll the driver back to the previous one. If nothing resolves the issue please email info@synthesisvr.com for support.