Understanding Your Charges
At SynthesisVR we want our billing to be transparent and easy to follow for all our partners. Now that you have subscribed to SynthesisVR and started to license games, you can find all your charges and transaction history as follows: How to access your transaction history and Invoices Go to Administration – Arcade Setup – BillingClick the “Invoices & Payment History”Download the invoice that you’d like to inspect How to check your current months licensing charges Go to Administration – Billing – Games From there you will be able to check exactly how much usage you’ve generated for a certain game and how much money it is going to cost you.
Booking Add-On – Booking Widget Setup
This Documentation will provide a step by step guide to setting up your booking widget, integrating it in to your WordPress website and other advanced configurations. On your left menu click Administration Click Advanced Settings – Web Widgets as shown below This takes you to the Widgets Page. On the Booking Widgets TAB – Click the + sign to create a new web widget. This will open up a pop up menu to create a new widget. Widgets Pop Up Settings 1. Title – A Suitable title for your widget 2. Predefined Template – Select Template Version 5 from the drop down menu as shown below 3. Click the Experience Type+ buttonSelect the correct Experience from the dropdown menu this widget is going to apply. You can have multiple Experiences on the same widget. Make sure to click Experience Types+ button to add more experience. 4. Take Out Time Options+ (Optional) By default the booking will show all your time slots. Example: You have a 15, 30, 45 and 60 minutes duration on your Booking Rules for VR Experience. Online you only want to show the 30,45 and 60 minutes option and do not want customers booking 15 minutes, then you can use this Take Out Time Options+ and not show the 15 minutes duration as shown below. 5. Waiver Template (Optional)If you want your customers to select a waiver before checkout select the correct Waiver Template from the drop down as shown below: 6. About Field – (Optional)Here you can add text explaining the booking widgets or conditions. 7. Payment moduleSynthesis VR can integrate multiple merchant processors for free. Here you can select the correct Payment module that is to applied for taking customers’ payment online. **This module has to be setup prior to selecting from the drop down. 8. Collect More Information About Your Customers+ (Optional)By default only Email, Password and Full Name is entered when a customer is making a booking online. If you want to collect more information you can use this button to add multiple fields. All fields are default text inputs, but limitations can be set as shown below.**For more customization options check the booking customization section. 9.Booking Confirmation Points+ (Optional)You can create points that the customer would check off using this. For example, something like “I agree to come 15 minutes prior to my session start”. This checkbox would be required to be checked off. 10. Add HTML to the HEAD and BODY tag (Optional)These fields are used to customize various options on your widget settings. Using this you can pretty much customize and enhance various options according to your own individual requirements. **This is clearly explained in the customization section with multiple examples as use case scenarios.11. Customer can pay in your locationIf you want your customers to pay at your Arcade instead of ONLINE, select YES, If the customer has to Pay ONLINE, select NO 12. Disable enforcing account registrationIf you want to enforce customers to register before checkout. This option will be OBSOLETE if ONLINE PAYMENT OPTION is selected, customer will have to create a profile before checking out. 13.Arcade Image (Optional)Upload your logo or image of choosing for the widget 14. External CSS URL (Optional)Synthesis VR supports external styling using CSS. Please input URL to enable external styling. 15. Time FormatAs shown below, which format of time you want to use in your widget. AM/PM or Military style Time. 16. Pre-selected duration upon loading the widget (Optional)If you want a certain duration to load by default based on your booking duration, input the duration in minutes as shown below. This will load the 30 minutes duration by default on the booking page. 17. Earlier Possible Time After (Optional)This is an extremely valuable field for events and party bookings. For special events and parties if you require a certain duration then use this field.Type Digit and Type of Duration as shown below. This will require a 24 hour notice before they can make a reservation online. This will prevent same day reservations and have to be used carefully. Once you have setup everything please click the Save Changes button.
VR Session Manager – Session Tags
Real life usage case If you don’t yet have any employees, you definitely would have to hire some as your business grows. Then, you would create them “Operator” SynthesisVR accounts, as you wouldn’t want them to have full control over your setup. With this, certain functionalities would be limited. To name few: As we are all humans, your employees would do mistakes from time to time and you would be the one that would supervise and take care to “fix” their mistakes. In the regular case, your employees would let you a reservation comment, so you can take care for it. With the business growth, you may end up having 20, 30, 100+ reservations per day and it may become difficult and time consuming to check the comments one by one. However, if your staff add a comment and add a label to the reservation, you would be able to take care significantly faster. We are sure you would be able to think of more usage cases and we are eager to hear them. How to create Tags 3. Select your location, Give a Title that is relevant and select a color and Save Adding A Tag to an existing Reservation
Experience Types Add-On – Work Hours – By Game
The purpose of this Rule is to allow your arcade to act more like a traditional arcade where someone pays to play a game until a certain criteria is reached. For example, they play until they “die”, or play just a single round. Once the criteria is reached (set within the Game Categories section explained here), the session ends. Then click on the “Add/Edit Operation Settings” button under your experiences: To remove a line item in this section, click on the red “x” to the right of it.
Synthesis VR Setup – VR Stations
Before you can schedule or start a session, you’ll need to assign Experience types to your PC Stations using the following steps. 6. If you’d like to use the 3D Environment, click the drop down menu in the “3D Environment” drop down menu and choose the “Little Planet Launcher” option (for example).You will need to do a refresh on the VR Station(s) that you’ll be using the 3D environment in. If you choose to revert back to the standard 2D menu, you can switch this back to “None” at any time and you’ll again need to do a refresh on the VR Station(s) that you’re reverting back. 7. Once you’ve entered in all the necessary (and optional) sections, you will see that the “Save” button is now solid and clickable. Click that to save, otherwise your edits will be lost. If you want to exit and start over click the tiny “x” button in the top right of the window or click the “Hide” button at the bottom of the window.
Rewards Points Add-On
The module represents a multi-purposed powerful marketing tool. As such, it may seems complex at first, but provides an endless flexibility. This document dives into explanation of different usage cases. Web Administration Upon subscription, the following settings are unlocked in the SynthesisVR Web Administration interface: Administration >> [click on your arcade name] >> Advanced >> Point System DefinitionYou are able to define as many point systems as you need and use different exchange rates. Combined with the ability to define different Membership Plans, your customers will be able to collect points of a different value.Administration >> Business Setup (tab) >> Operational Settings >> Three lines button >> [Edit] >> Advanced (tab) >> Allowed Payment Methods Through the Experience Types settings, you are able to define a global payment behavior for the given attraction. Administration >> Business Setup >> Extras (tab) >> Goods >> Add/Edit a “Good” option > Advanced o Allowed Payment Methods – have the same purpose as the “Experience Types” setting and applies for the specific item you are editingo Add Points to Customer – the system will add the specified points to the customer account.o Widget Cover Image – Specify a full URL to an image for the widget shown on the websiteo Quantity Limit – When this item is part of a booking, multiply the amount by the number of stations. o Short Web Description – The description for this widgeto Add Balance to Customer – If you want to add balance to your customer, do it from hereAdministration >> Extras >> Cards >> [Edit] a card mode >> Points CollectionNote: Detail explanation on the Membership Cards can be found hereBased on the experience type and day of the week, the system will automatically add points to the selected Point System. The points quantity will be based on the specified method: Minute – the points quantity will be multiplied by the minutes in the given session Session / Per Station – the points will be multiplied by the number of stations Session / All Stations – the customer will receive the specified amount of points Аdd / take points from the account Locate the customer account through the “Customers” page or by clicking on the customer name on the “Your Arcade” page or by using an NFC card or QR code.You are able to add / take points from the account. In the case of taking points, make sure you are entering a positive value and the minus option is selected: How to use the points in the Web Administration 1. Paying for VR SessionsUpon starting a Walk-in Session or paying for an existing session, the points will be multiplied by the exchange rate and displayed as a payment option. The point payments can be combined with standard Cash, Balance, Credit-Card or other payment of default options:If you don’t want to be able to pay with points for a specific type of VR attraction, all you have to do is to edit the specific Experience Type settings and make sure only the “Default” set of payments are allowed.The opposite behavior can be setup as well.2. Paying for Goods: Usage cases Similarly to the VR sessions, you can combine different experience types and limit the allowed payment methods.One step further, you can use the Good’s “Add Points to Customer” as an alternative exchange rate. You are allowed to pay for an item from the customer’s points and, as result of the purchase, give the same customer another type of points.Example Use Cases Run a reward program and allow your loyal customers to have free sessions. Have an experience type that is not for sale to your first time visitors. Add games that are not available with your standard offering and make the experience type being available only in exchange of points. This is a good way to promote upcoming games and collect reactions. Have branded T-Shirts or other promo materials that cost $50, but they can get them free if they have enough points. Diversify what can be booked online and only on site. Use the points as a reward in tournaments. Use the points as a reason to collect customer data (email, phone number, etc.).How to make most of the points systemYou have 24×7 control of the value of your reward points.Use two different point systems with a different exchange rate. In the common case, your customers wouldn’t have an idea about the actual value of one point, each time they’re spending money.1. Brand your membership programs2. Build a community3. Encourage your customers to use points and to sign up for a membership program4. Put your offers front and center – the more visibility the better5. Keep It Simple, Stupid – don’t dive into too many conditions6. Communicate the benefits clearly7. Advertise the points as the best value of this type of experience8. Have limited time options and add urgency at every step. Add a count down on your website9. Advertise your offers on your social channels10. Use membership tiers11. Let your customers sell for you12. Encourage social media sharing and tagging by providing points in exchange
Experience Types Add-On – Custom VR Session Types
Introduction “Experience Add-On” is a purchasable add-on for Synthesis VR Essential Access . Modules & Add-Ons are purchasable features that increase the functionality and capability of the Synthesis VR platform. The “Experience Add-On” allows you to create and manage custom VR Session Types.. Additional Notes: 14. The minimum number of stations that can be booked for the particular experience can be defined using Minimum number of stations in a session. 15. The maximum number of stations that can be booked for the particular experience can be defined using Maximum number of stations in a session. 16. Difference in minutes on the calendar allows you to decide the time difference in between the booking slots. 17. If this Experience Type is for all stations, then choose “Yes” from the “Complete Stations Booking” drop down menu. This will be most useful for walk in sessions for a full venue and will save a few steps. This would also be good for online bookings for full venue reservations. If this is for individual stations or anything less than the full venue booking, then choose “No” from the drop down menu. 18. Once you’ve entered in all the necessary (and optional) sections, you will see that the “Save” button is now solid and clickable. Click that to save, otherwise your edits will be lost. If you want to exit and start over click the tiny “x” button in the top right of the window or click the “Hide” button at the bottom of the window.
Voice Chat Service
The “voice chat” is an out-of-the-box feature of SynthesisVR and requires zero configuration. It bridges the input audio from all stations related to the same reservation/session and puts them into a “conference call” where they can communicate with each other and you can communicate with them. How do I enable the Voice Chat? In the Settings of the Access Point App on each of your stations, choose select the “Enable Voice Services” item and that will start a new background task: This will then launch the Voice Chat service and the interface. If you open the interface, you can change the microphone and headphone if necessary: That’s mostly it. Going forward, people within the same session will be able to hear each other regardless of whether they are in a multiplayer game or not.Customers, from within the VR interface, can also turn this off (or back on) for their individual station if they don’t want to be part of the conversation.From the V3.x interface:From the V4.x interface: Using the Voice Chat to talk to your customers All the Voice functionalities are based on the related Voice Over IP (VoIP) protocols and work via:1) Browser2) Third party apps for Windows ; Linux ; Android ; iOS3) Standalone VoIP devices4) Regular phones with ATA adapters Configuring a third party app Although all apps will have a different interface, they have a couple common configuration parameters. Lets use the Zoiper app as an example (available for all 4 major OS).1) Install Zoiper (https://www.zoiper.com/)2) Go to “Settings >> Create a new account”3) Select “SIP” as “Account type” and click on “Next”4) Fill the following credentials:a. User / user@host => 1000@192.168.1.105 (replace 192.168.1.105 with the local IP of the PC where you installed the SynthesisVR’s “VR Main Server” mode )b. Password => 3420c. Domain / Outbound proxy => [KEEP IT EMPTY]5) On the next screen, enable the “Skip auto-detection” option and click on “Next” and then click on “Close”.For Windows, we recommend the MicroSIP app (https://www.microsip.org/downloads):Example MicroSIP account configuration: What numbers I can dial? Each of your VR stations has an individual and unique “phone number”. If a station number is 10001:1) Dial 99910001 to reach to the individual station alone. To do that, you don’t need an active session in place.2) Dial 88710001 to reach to the conference call and talk with all the players in a session. The full conference session number is displayed on the “Your Arcade” page of your Dashboard and clicking on the gear icon in the top right of a station: Additional notes:1) The 1000 number is reserved for the Operator’s account. Its password is 3420.2) If you have the “VR Main Server” and “VR Station” modes both installed on the same PC, you may experience chunky audio with that particular station.3) If a customer mutes the Voice Chat, you are still able to call into that individual station and have a conversation.4) Third party firewalls and Antivirus software may block the audio. Please ensure the following network ports are not blocked (don’t forget to check your router as well):a. VR Main Server – TCP – 8021 ; 7443 ; 5066 ; 5060 ; 8020b. VR Main Server – UDP – 16384-32768c. VR Station – UDP – 5020 ; 4000-5000
Synthesis VR Setup – Add More Stations To Your Location
Follow the instructions here for installing the Access Point: https://synthesisvr.com/knowledge-base/synthesis-vr-installation/ Once your Access Point(s) are installed, head to Administration >> Arcade Setup >>Billing Be sure to select the proper subscription in the Essential section that is found in the “Add” tab. If subscribing more stations to a trial, be sure to select the SynthesisVR Trail subscription option. Once you select the subscription you want, be sure to select the correct stations and make sure the total on the right is correct (if adding to a trail, make sure it shows $0.00). Scroll down to the bottom and click on the Subscribe Now button. Once your station(s) have been subscribed, you’ll need to head to the VR Devices section found here. You’ll need to click on the Edit button to open up the station information and add (or remove) the Experience Types you want to have this station be part of. This is also where you can assign a 3D Environment and Edit the Station Name (Title). Your new station is now ready to launch sessions for the assigned experiences!
Game Categories – Organize Your Content
Synthesis VR game categories allow you to choose which games are available for customers to choose from. They also can act as filters as you will see below. By default SynthesisVR will include all downloaded games as available game options during sessions. Once a game category is setup and assigned, only those games will be available. To create a game category navigate to Administration>> Business Setup >> Games, Categories, Licenses. Followed by clicking on the Categories tab: To create a new category, click on the large New Category button. This will bring up a new game category window. To add games to the Game Category, you can either double click on the games displayed in the left column or drag them from the left column to the right space. Note that the list on the left can be searched using the search field at the top (and additionally, this list only displays games discovered to be installed on your stations). If you are building a Game Category of all your games, you can simply click on the “Assign all your installed games”: To organize the order your games displayed in you simply need to click and drag the games within the right hand list. Alternatively, if you want them in alphabetical order you can click on the “Sort Alphabetically” button. Once done, click on the Save button at the bottom. At this time, you have only created a game category and it is not connected to anything else. To have it shown to customers, you need to assign the Game Category to one or more of your Work Rules. You can refer to this article for Work Rules within Operation Settings: https://synthesisvr.com/knowledge-base/work-rules-by-duration/ Note that you can also reach the Work Rule by clicking on it where it shows it is Assigned in the Categories section: When you are in the Work Rule, head to the Games tab and simply click on the Assign Game Categories + button to add more Game Categories or click on the red x to remove game Categories. Using the drop down on each Game Category allows you to choose which one will show. Note that the order the Game Categories show in this section is the order they will display for the customer in the headset. Enforced vs Optional If you create an Available Games – Enforced Game Category, then when you assign the Game Category will show in every session that the Game Category is assigned to. If you create a Restricted Access – Enforced Game Category, then when you assign this Game Category to a Work Rule, all games in this Game Category will be hidden in any other Game Categories are assigned to that Work Rule. This is most helpful if you want to create different Work Rules with the same Game Categories as your other Work Rules, but don’t want to go through and create different Game Categories to remove individual games and you can just add this Restricted Game Category to the Work Rule. If you create an Available Games – Optional Game Category and assign it to a Work Rule, than you are able, on a station by station basis, decide to include that category or not in the session. Note that at the start of a session, the Available Games – Optional categories will be selected by default and must be UNCHECKED to have them not show. If you create a Restricted Access – Optional Game Category and assign it to a Work Rule then you are able, again on a station by station basis, decide to essentially hide the games in this Game Category from a specific station. Note that at the start of a session, the Restricted Access – Optional categories will be unselected by default and must be CHECKED to hide games in this category. In the below image, the “Easy” Game Category is set to Available Games – Optional and the Medium is set to Restricted Access – Optional. Again, each station can have different options chosen at the start of a session. You can also assign games directly from the game itself. From the Your Games tab in the Games, Categories, Licenses section click on any game and go to the Categories tab: From there you can Enable or Disable a Game Category that a game is assigned to. Once finished, click on the Save button at the bottom. Note that a Game Category must have at least one game assigned to it prior to using this method. You can use the drop down number on the right of an Enabled Game Category to assign where in the list the game should show up.