How Can We Help?
For troubleshooting purposes and support related issues SynthesisVR log files provide a necessary insight on what could be the issue or for support team to better decipher a certain problem or track an activity. In cases like this knowing how to access to log file and sending it over to support is very important.
To access log file – On your right bottom taskbar you will find a SynthesisVR icon as shown below:
Clicking on the Load 1000 Lines to bring up the most recent entries.
You can then copy all the text into a text file and send that or just paste it into an email for support.